Refund policy

Return and Refund Policy

At P GLOBAL & CO., we want you to be satisfied with your purchase.

Right to Cancel

You may cancel your order and request a return within 14 days of receiving it, without providing a reason.

After notifying us, you must return the goods within a further 14 days.

To request a return, email support@pstoreco.uk with your order number.

Return Conditions

Returned products should be:

Unworn and unused, except for reasonable inspection
In their original condition
Returned with the original labels, packaging and accessories
Accompanied by proof of purchase

We may reduce the refund if a product has been used, damaged or handled beyond what is reasonably necessary to inspect it.

Non-Returnable Products

Returns may not be accepted for:

Personalised or custom-made products
Sealed hygiene-sensitive products once opened
Gift cards
Products damaged through misuse or improper care

These restrictions do not affect your rights when a product is faulty, damaged or not as described.

Faulty or Incorrect Products

If your order arrives faulty, damaged or incorrect, contact support@pstoreco.uk as soon as possible.

Include your order number and clear photographs of the product and packaging.

We will provide an appropriate refund, replacement or other solution in accordance with applicable consumer law.

Return Shipping

Customers are responsible for return shipping costs when returning a product because of a change of mind.

P GLOBAL & CO. will cover reasonable return costs when a product is faulty, damaged or incorrect.

Refunds

Approved refunds will be issued to the original payment method within 14 days of receiving the returned goods or valid evidence that they were sent back.

For a complete order cancellation, the refund includes the original standard delivery charge. Additional express or premium delivery costs are not refundable beyond the standard delivery amount.

Your bank or payment provider may require additional time to display the refund.